Course #39020 | Course Duration: One Day | Target Audience: All Managers & Directors, Trainers, C-Level Executives, HR
Radical Insight: Some business organization environments service clients who carry stress and even insecurities. Recognizing and confronting the stress issue may be difficult, but should not be avoided and better results come from learning how to address and earn trust from the customer.
Course Summary: Unfortunately, stress and insecurity is a strong physical, mental, and emotional reality in many realms in life. Businesses that service customers whose environment has brought stress and insecurity must learn how to address and earn trust which will allow them to service said customer effectively. The best companies and businesses run towards the situation, instead of avoidance. They address the issue, gain trust, and learn from the experience. They find by confronting the issue, they can also earn a loyal customer and assist them in the fullest, which is the ultimate goal.
Learning Objectives - In this course you will learn:
- How to create a mind-set that we can earn trust, and commit to that goal
- How to approach a stressed customer with humility and professionalism
- How to engage the customer with a seven step process
- How to calm customer with the art of conversation and sincere concern
- How to demonstrate and highlight your organizations professionalism.
Speaker Profile: Amongst his many accomplishments as a turnaround specialist, Mark took one location in the company that was in 400K debt to being the top performing site in over 300+ sites worldwide and valued at over 12 million dollars. Mark’s accomplishments are through his expertise on behavior modification and building a culture of trust. Mark Villareal is an international bestselling author, public speaker, business coach and expert guest on TV, talk and radio shows. He helps business leaders succeed by assisting employees and managers reach their next level of success. He conducts workshops on strategic planning, diversity, leadership & culture, sales and mission, vision, and values.
Thank you again for a phenomenal presentation & workshop. It was GREATLY appreciated!
Monica Escobar I ASIS Online