Course # 29050 | Course Duration: One Day | Target Audience: Managers, Directors, Trainers, C-Level Executives, HR, & Employees
Radical Insight: Great organizations embrace that customer service is an attitude that is instilled with every employee throughout. They drive the belief which creates the attitude that empowers each employee and builds an unstoppable reputation from all customers, internal and external.
Great customer service starts with the culture and belief of the organization. They focus on building a culture where every team member understands that every role in the organization is a customer service role. Customer service starts with the internal customer, your peers and partners. They expand to your potential customer one may meet on an elevator, to having great service with your existing customers with service and follow up touches and contact.
Learning Objectives - In this course you will learn:
- How to create a mindset that customer service is an attitude.
- How to coach each employee on the mindset of the purpose of the organization and how they play a role.
- How to embrace the key factors that drive your organizations excellence.
- How to earn a reputation of excellence.
Speaker Profile: Amongst his many accomplishments as a turnaround specialist, Mark took one location in the company that was in 400K debt to being the top performing site in over 300+ sites worldwide and valued at over 12 million dollars. Now he brings masterful strategies to his audience on how to align corporate culture with strategic planning to increase buy-in, productivity and profits. Mark Villareal is an international bestselling author, public speaker, business coach and expert guest on TV talk and radio shows. He helps business leaders succeed by assisting employees and managers reach their next level of success. He conducts workshops on strategic planning, diversity, leadership & culture, sales and mission, vision, and values.
Mark is an individual that knows his role and is a team player focused on results. I once heard Mark say "there is no ego here, I just want us to achieve the desired results that we all believe that we can." If you are looking for a results-oriented and trustworthy individual, you need look no further than Mark Villareal.
Ben Posey XDimensional Technologies / Executive Vice President