Course # 80011 | Course Duration: One Day | Target Audience: Managers, Directors, Trainers, C-Level Executives, HR, & Employees
Radical Insight: Individuals who have the ability to communicate with tact and diplomacy when the situation arises maintain control and they earn immediate credibility. The ability to influence is considered 90% of a person’s success, and the ability to communicate in challenging situations is the ultimate ability of having influence. Tact and diplomacy is a skill that allows each party to communicate their issues factually, and thoroughly, for the best outcome.
Workshop Summary: All employees need the ability to communicate with tact and diplomacy with the cognitive ability to define key situations as they occur. As one develops the skill, trust, and courage they will rise with the ability within their current status, and above. Maintaining control in difficult conversations, conflict, or disagreements, professionally, and with integrity is a skill, that when developed, earns influence and respect from those being communicated with.
Learning Objectives - In this course you will learn:
- How to create a first impression and build rapport for long-term relationships.
- Keys to effect listening with respectful summarizing for comprehension.
- De-escalating difficult situations with tact & diplomacy.
- The ability to write effective emails that gain responses and are scannable for the recipient.
- How to communicate to persuade & influence.
- Creating an image of a powerful communicator.
Speaker Profile: Amongst his many accomplishments as a turnaround specialist, Mark took one location in the company that was in 400K debt to being the top performing site in over 300+ sites worldwide and valued at over 12 million dollars. Now he brings masterful strategies to his audience on how to align corporate culture with strategic planning to increase buy-in, productivity and profits. Mark Villareal is an international bestselling author, public speaker, business coach and expert guest on TV talk and radio shows. He helps business leaders succeed by assisting employees and managers reach their next level of success. He conducts workshops on strategic planning, diversity, leadership & culture, sales and mission, vision, and values.
"It’s rare that you come across standout talent like this. Mark is a very productive person and experienced professional. He is a strong expert always ready to put all his energy and stamina to get the job done. I enjoyed working with him on the various projects we took on. Makes the impossible possible."
Gregory A. Boris, C-Level Executive
"Mark is an individual that knows his role and is a team player focused on results. I once heard Mark say "there is no ego here, I just want us to achieve the desired results that we all believe that we can." If you are looking for a results oriented and trust worthy individual, you'll need look no further than Mark Villareal."
Ben Posey | XDimensional Technologies, Executive Vice President
