Webinar #19050 | Webinar Duration: 60-90 Minutes | Target Audience: All Managers & Directors, Trainers, C-Level Executives, HR, and Employees
Great organizations embrace that customer service is an attitude that is instilled with every employee throughout. They drive the belief which creates the attitude that empowers each employee and builds an unstoppable reputation from all customers, internal and external.
Great customer service starts with the culture and belief of the organization. They focus on building a culture where every team member understands that every role in the organization is a customer service role. Customer service starts with the internal customer, your peers and partners. They expand to your potential customer one may meet on an elevator, to having great service with your existing customers with service and follow up touches and contact.
Learning Objectives - In this course, you will learn:
- How to create a mindset that customer service is an attitude.
- How to coach each employee on the mindset of the purpose of the organization and how they play a role.
- How to embrace the key factors that drive your organizations excellence.
- How to earn a reputation for excellence.
Speaker Profile: Amongst his many accomplishments as a turnaround specialist, Mark took one location in the company that was in 400K debt to being the top performing site in over 300+ sites worldwide and valued at over 12 million dollars. Now he brings masterful strategies to his audience on how to align corporate culture with strategic planning to increase buy-in, productivity and profits. Mark Villareal is an international bestselling author, public speaker, business coach and expert guest on TV talk and radio shows. He helps business leaders succeed by assisting employees and managers reach their next level of success. He conducts workshops on strategic planning, diversity, leadership & culture, sales and mission, vision, and values.
It’s rare that you come across standout talent like this. Mark is a very productive person and experienced professional. He is a strong expert always ready to put all his energy and stamina to get the job done. I enjoyed working with him on the various projects we took on. Makes the impossible possible.
Gregory A. Boris, C-Level Executive